Work

Featured work, case studies & presentations

Shipped features, solved problems. From SaaS product launches and platform migrations to concept work and conference talks — see for yourself.

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Digital Gift Certificate Build | 0 → 1

Launched an end-to-end gift certificate feature spanning consumer and POS purchase flows, customizable amounts, configurable expiration logic, and printable HTML certificates with split payment support.

Generated printable HTML certificates from email confirmations, optimizing performance over traditional PDF delivery
Supported customizable amounts, predefined selections, and configurable expiration dates across static and dynamic intervals
Built end-to-end across admin setup, consumer checkout, and POS — from event build to post-purchase confirmation

*data sourced from beta client launch

$180K

First two weeks*

$940K

Year one revenue*

50%

Redemption rate*

Feature set

Custom amounts

Consumer purchase

Point of sale

Split payments

Expiration logic

Printable cert

ProductSaaSCustomer ExperiencePayments

Nimbus Accessibility Card Integration

Built a multi-state consumer integration enabling disabled users to unlock accessible seats across UK venues, spanning login, card validation, account linking, and checkout flows with nine distinct user journeys.

Architected nine user state variations across logged-in, non-logged-in, active, and expired card scenarios
Bridged Angular and Vue codebases, navigating seat map and account flows across two frontend versions
Enabled wheelchair-accessible seat discovery and dynamic pricing through card validation and account management

9×

User journeys

11×

Design iterations

2×

Frontend codebases

User state matrix · 9 journeys

Logged inGuestNew account

Active card

Expired card

No card

ProductCustomer ExperienceIntegrations

Self-Service Ticket Exchanges

Post-purchase exchange feature enabling customers to change tickets for equal or higher value events and pay the difference via the web, with support for exchange fees and later support for downgrades.

Assessed friction points via competitor research and user interviews
Supported configurable exchange fees and the foundations of downgrade functionality
Reduced client support burden by automating a high-volume manual process

*data sourced from beta client launch

5×

Adoption in 6 months*

$190K

Year 1 revenue*

Global

Multi-market rollout

Adoption · 6 months

5×

Baseline$190K+ incremental

ProductSaaSCustomer Experience

Hayes Theater Migration to Tessitura

Quantified the revenue impact and customer insight gaps created by maintaining two separate ticketing systems. Built comprehensive business case modeling infrastructure costs, call center options, and financial projections to justify consolidation onto Tessitura, projecting substantial annual savings.

Identified costly inefficiencies across both ticketing systems, including convenience fees, manual imports, and fragmented donor visibility
Built infrastructure roadmap addressing internet backup, equipment needs, and call center staffing to support migration
Delivered financial projections across multiple scenarios to justify migration and prove long-term sustainability

$250K

Proj annual savings

$150K

Savings on install

8×

Identified pain points

Business case

Proj annual savings$250K+

STAR TicketingCurrent

Annual cost

($155K)

Tessitura8-show season

Avg sales

$83K

All hits

$57K

StrategyPlatformOperationsImplementationsLive EventsSystems

Disaster Recovery Drill: Azure Site Recovery Failover

Orchestrated a live disaster recovery drill validating failover from on-premises Tessitura infrastructure to Azure Site Recovery, including DNS routing updates, integration partner coordination, and full system validation across all critical services.

Failed over 6 virtual servers, 3 site-to-site VPNs, Tessitura instance, and shared network drives to Azure Site Recovery with zero data loss
Updated Cloudflare DNS routing to redirect live traffic and validate public-facing services during failover
Partnered with MSP to coordinate and validate all critical integration partners including TodayTix, WordFly, and Spectrum Ticketing

RTO ✓

45m/1h goal

RPO ✓

0m/30m Goal· No data loss

100%

Systems restored

Failover topology · ASR drill

On-Prem Azure ASR

6 virtual servers
3 site-to-site VPNs
Tessitura db + share drives

Cloudflare DNS cutoverZero data loss

StrategyPlatformOperationsSaaS

Hosted vs Cloud SaaS Cost Analysis → Migration

Built comprehensive cost-benefit analysis comparing three infrastructure paths. Recommended cloud migration despite initial preference, delivering $20K annual savings and $2K upfront reduction in one-time expenses.

Quantified infrastructure costs, backup solutions, & ongoing maintenance across hybrid and cloud options
Built detailed multi-year cost comparison model assessing upfront expenses, annual recurring costs, & long-term operational impact
Drove cloud migration based on data analysis, resulting in $20K annual savings and a $2K redunction in upfront expenses

$20K

Annual savings

$2K

Upfront cost reduction

Zero

On-prem overhead

Cost comparison · Hosted vs Cloud

Hosted

One-time

$44K

Annual

$95K

CloudRecommended

One-time

$42K

Annual

$75K

PlatformSaaSImplementations

April 2026

Apartment Application Modernization

The Prompt

Identify an institutional problem with a poor product or service experience, define customer pain points, hypothesize a solution, and lead a cross-functional workshop to scope an MVP.

Deliverables

Product proposal including problem definition, customer analysis, and success metrics
Design & facilitate cross-functional workshop to scope & refine MVP
Drafted user stories from collaborative session

ProductCustomer Experience

June 2024

Airport Navigation App

The Prompt

Design a calm, real-time companion that guides travelers from curb to gate with confidence — reducing stress at every transition.

Deliverables

Traveler journey map across security, transit, and gate changes
Glanceable wayfinding patterns with progressive disclosure
Accessibility-first prototype for low-vision and first-time flyers

ProductCustomer Experience

August 2021

Salesforce Implementation

The Prompt

Stand up Salesforce as the single source of truth for fundraising and patron operations across multiple teams.

Deliverables

Unified data model mapped from legacy systems
Configured security, automations, and reporting
Training program and adoption office hours

Carousel coming soon

Supporting docs and visuals will live here.

ImplementationsSystemsIntegrations

Quickfire · TLCC 2018

Code You Can Use

Quickfire presentation outlining a custom barcode export bridging Tessitura and STAR ticketing systems, enabling a single scanner to validate tickets from both platforms at Second Stage Theater's Hayes Theater.

Panel · TLCC 2018

Non-Traditional Skills in IT

Panel discussion highlighting the professional journey from arts administration to technical database management, illustrating how non-traditional backgrounds and hands-on theater experience drive success in complex CRM operations.

Peer-to-Peer · TLCC 2019

DBA by Default

Peer-to-peer presentation outlining the technical migration of Hayes Theater from STAR Ticket to a self-hosted Tessitura environment, covering a multi-venue tenant, disaster recovery planning, system troubleshooting, and database administration.

Panel · TLCC 2019

Disaster Planning for Ticketing

Panel discussion on building and stress-testing disaster recovery infrastructure for ticketing systems, from Azure cloud migration to network redundancy and site recovery.

Featured work, case studies & presentations

Shipped. Measured. Receipts included.

Digital Gift Certificate Build | 0 → 1

Nimbus Accessibility Card Integration

Self-Service Ticket Exchanges

Hayes Theater Migration to Tessitura

Disaster Recovery Drill: Azure Site Recovery Failover

Hosted vs Cloud SaaS Cost Analysis → Migration

Deeper dives into problems worth solving

Apartment Application Modernization

Airport Navigation App

Salesforce Implementation

Things I've had opinions about in public...

Code You Can Use

Non-Traditional Skills in IT

DBA by Default

Disaster Planning for Ticketing