Shipped features, solved problems. From SaaS product launches and platform migrations to concept work and conference talks — see for yourself.
Built to triage a backlog of tax notices without drowning an ops team in manual review, this pipeline runs four layers — intake routing through three sequential sub-agents: extraction, classification, and pattern detection. Each agent has a single job; confidence-based routing decides auto-resolve, human review, or engineering escalation. A proof of concept for automating a high-volume, high-stakes ops problem.
Inspired by a bad buying experience: comparing performances across dates, sections, and price levels on a tiny screen with the seat map jumping out of view. This prototype explores what a seat-map comparison tool could look like: purpose-built so you can easily compare options without starting over every time.
Built to solve my own problem: tracking open roles across company career sites without living in twelve browser tabs. The dashboard crawled target sites for new listings, auto-generated application tasks via ClickUp integration, including starred filters, manual refresh, and a password-protected admin UI for adding new sites.
Launched an end-to-end gift certificate feature spanning consumer and POS purchase flows, customizable amounts, configurable expiration logic, and printable HTML certificates with split payment support.
Built a multi-state consumer integration enabling disabled users to unlock accessible seats across UK venues, spanning login, card validation, account linking, and checkout flows with nine distinct user journeys.
Post-purchase exchange feature enabling customers to change tickets for equal or higher value events and pay the difference via the web, with support for exchange fees and later support for downgrades.
Quantified the revenue impact and customer insight gaps created by maintaining two separate ticketing systems. Built comprehensive business case modeling infrastructure costs, call center options, and financial projections to justify consolidation onto Tessitura, projecting substantial annual savings.
Orchestrated a live disaster recovery drill validating failover from on-premises Tessitura infrastructure to Azure Site Recovery, including DNS routing updates, integration partner coordination, and full system validation across all critical services.
Built comprehensive cost-benefit analysis comparing three infrastructure paths. Recommended cloud migration despite initial preference, delivering $20K annual savings and $2K upfront reduction in one-time expenses.
Identify an institutional problem with a poor product or service experience, define customer pain points, hypothesize a solution, and lead a cross-functional workshop to scope an MVP.
Design a calm, real-time companion that guides travelers from curb to gate with confidence — reducing stress at every transition.
Stand up Salesforce as the single source of truth for fundraising and patron operations across multiple teams.
Quickfire presentation outlining a custom barcode export bridging Tessitura and STAR ticketing systems, enabling a single scanner to validate tickets from both platforms at Second Stage Theater's Hayes Theater.
Panel discussion highlighting the professional journey from arts administration to technical database management, illustrating how non-traditional backgrounds and hands-on theater experience drive success in complex CRM operations.
Peer-to-peer presentation outlining the technical migration of Hayes Theater from STAR Ticket to a self-hosted Tessitura environment, covering a multi-venue tenant, disaster recovery planning, system troubleshooting, and database administration.
Panel discussion on building and stress-testing disaster recovery infrastructure for ticketing systems, from Azure cloud migration to network redundancy and site recovery.