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Work

Featured work, case studies & presentations

Shipped features, solved problems. From SaaS product launches and platform migrations to concept work and conference talks — see for yourself.

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April 2026

Apartment Application Modernization

The Prompt

Identify an institutional problem with a poor product or service experience, define customer pain points, hypothesize a solution, and lead a cross-functional workshop to scope an MVP.

Deliverables
  • Product proposal including problem definition, customer analysis, and success metrics
  • Design & facilitate cross-functional workshop to scope & refine MVP
  • Drafted user stories from collaborative session
ProductCustomer Experience
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June 2024

Airport Navigation App

The Prompt

Design a calm, real-time companion that guides travelers from curb to gate with confidence — reducing stress at every transition.

Deliverables
  • Traveler journey map across security, transit, and gate changes
  • Glanceable wayfinding patterns with progressive disclosure
  • Accessibility-first prototype for low-vision and first-time flyers
ProductCustomer Experience
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August 2021

Salesforce Implementation

The Prompt

Stand up Salesforce as the single source of truth for fundraising and patron operations across multiple teams.

Deliverables
  • Unified data model mapped from legacy systems
  • Configured security, automations, and reporting
  • Training program and adoption office hours
Carousel coming soon
Supporting docs and visuals will live here.
ImplementationsSystemsIntegrations
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Quickfire · TLCC 2018

Code You Can Use

Quickfire presentation outlining a custom barcode export bridging Tessitura and STAR ticketing systems, enabling a single scanner to validate tickets from both platforms at Second Stage Theater's Hayes Theater.

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Panel · TLCC 2018

Non-Traditional Skills in IT

Panel discussion highlighting the professional journey from arts administration to technical database management, illustrating how non-traditional backgrounds and hands-on theater experience drive success in complex CRM operations.

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Peer-to-Peer · TLCC 2019

DBA by Default

Peer-to-peer presentation outlining the technical migration of Hayes Theater from STAR Ticket to a self-hosted Tessitura environment, covering a multi-venue tenant, disaster recovery planning, system troubleshooting, and database administration.

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Panel · TLCC 2019

Disaster Planning for Ticketing

Panel discussion on building and stress-testing disaster recovery infrastructure for ticketing systems, from Azure cloud migration to network redundancy and site recovery.

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